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Comprehensive Travel Insurance – Lite Plan

About

Your travel checklist would be incomplete if you haven’t packed Tune Protect Travel – AirAsia with you. With over 22 benefits, our mighty plan covers you before, during and after your trip!

 

Note

- For International trip (Lite Plan is without COVID-19 benefits )

To showcase the list of benefits, please select the relevant product type

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Benefits

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Plan Rates

Plan Type Premium VAT (7%) Registry Fee Total Premium
One-Way Cover USD 5.50 USD 0.39 USD 1.29 USD 7.18
Plan Type Premium VAT (7%) Registry Fee Total Premium
Return-Trip Plan 1-10 days USD 9.00 USD 0.63 USD 1.29 USD 10.92
Return-Trip Plan 11-30 days USD 9.00 USD 0.63 USD 1.29 USD 10.92
Return-Trip Plan 31-40 days USD 14.00 USD 0.98 USD 1.29 USD 16.27
Return-Trip Plan 41-50 days USD 19.00 USD 1.33 USD 1.29 USD 21.62
Return-Trip Plan 51-60 days USD 24.00 USD 1.68 USD 1.29 USD 26.97
Return-Trip Plan 61-70 days USD 29.00 USD 2.03 USD 1.29 USD 32.32
Return-Trip Plan 71-80 days USD 34.00 USD 2.38 USD 1.29 USD 37.67
Return-Trip Plan 81-90 days USD 39.00 USD 2.73 USD 1.29 USD 43.02

Download and understand your plan details

This plan is underwritten by Forte-Toko Lao Assurance Co., Ltd.
 

frequently asked questions

About
Procedure
Coverage
Claims
COVID-19
1. Who provides my Tune Protect Travel - AirAsia insurance cover ?
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Tune Protect Travel - AirAsia is especially designed by AirAsia through FORTE TOKO LAO ASSURANCE CO., LTD, Ltd with your needs in mind.. This program is only exclusively available via airasia.com for flights originating from Laos.

2. What is my insurance coverage under the Tune Protect Travel - AirAsia program?
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For One Way Travel Protection, please refer to the policy wording for full description of terms, conditions and exclusions of cover.


For Return Travel Protection please click here.

* Coverage varies depending on your plan. Please consult the Tune Protect Travel - AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. How do I purchase Tune Protect Travel - AirAsia?
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You can only purchase Tune Protect Travel - AirAsia while you are booking your flights on airasia.com or through web check-in and manage my booking.

4. Can I purchase Tune Protect Travel - AirAsia if I am not a resident of Laos?
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Yes, as long as you are an AirAsia Guest departing from Laos.

5. Does Tune Protect Travel - AirAsia enforce an age limit?
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Yes, the Guest must be at least 9 days old and above to qualify for Tune Protect Travel - AirAsia.

Infants between 9 days to 24 months old traveling with an Insured Adult are covered for free! A name is not required as long as it is acknowledged that an infant is on board with the Insured Adult. The Infant's benefit is 10% of the Personal Accident Limit.
6. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 90 days?
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All Return-Trip Plans for Tune Protect Travel - AirAsia are valid up to 90 days from the Departure Date.

7. Am I still covered by Tune Protect Travel - AirAsia if I catch a connecting flight to a different destination?
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Under Tune Protect Travel - AirAsia, air travel coverage is only limited to AirAsia flights.

8. How much premium do I have to pay?
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The premium varies depending on your choice of plan, destination and duration of cover selected.

Procedure
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1. What shall I do if I encounter an accident abroad?
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Please call Tune Protect Travel - AirAsia's 24-hour Emergency Medical Service number: +603 7628 3681.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Laos.

2. Can I cancel my Tune Protect Travel - AirAsia?
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You may not cancel your Tune Protect Travel - AirAsia.

3. Is Tune Protect Travel - AirAsia premium refundable?
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Tune Protect Travel - AirAsia is non-refundable.

4. Can I amend my Tune Protect Travel - AirAsia?
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Your Tune Protect Travel - AirAsia cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

5. What happens to my Tune Protect Travel - AirAsia Return if AirAsia reschedules my Return Flight to a later date?
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Your Tune Protect Travel - AirAsia Return is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

6. Am I required to carry any additional documents as purchase proof when I am traveling?
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No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

7. Where can I obtain the full terms and conditions of my Tune Protect Travel - AirAsia?
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The Full Terms and Conditions of your Tune Protect Travel - AirAsia can be found in our Policy Wording.

Coverage
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1. When does my Tune Protect Travel - AirAsia coverage begin?
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The Return Plan commences when you check-in for your AirAsia Departure Flight and terminates when you have reached the flight terminal on your AirAsia Return Flight.

The One-Way Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have arrived at the flight terminal of your AirAsia destination

2. How can I claim my outpatient accidental medical expenses under the Tune Protect Travel - AirAsia program?
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You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's Full Terms and Conditions.

3. Can I continue with my medical treatment for injuries sustained overseas when I return home?
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Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Protect Travel - AirAsia. The maximum sum payable is equivalent to 10% of the Accidental Medical Reimbursement limit.

4. Does Tune Protect Travel - AirAsia cover Sports and other similar activities?
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No, Tune Protect Travel - AirAsia does not cover sports and other similar activities. Please refer to the Full Terms and Conditions for more details.

5. Can I cancel my flights for any reason and get a refund through my Flights Cancellation Benefit?
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The Flights Cancellation Benefit is only applicable for the reasons stated in the policy's Full Terms and Conditions The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

6. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
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Yes, however, Tune Protect Travel - AirAsia has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions . "Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase Tune Protect Travel - AirAsia.

7. Does my Baggage & Personal Effects Benefit cover theft?
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Yes, Tune Protect Travel - AirAsia covers theft and damage due to attempted theft as long as it occurs during your scheduled flight with AirAsia.

8. How can I differentiate the Tune Protect Travel - AirAsia plan that I have purchased?
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Your Tune Protect Travel - AirAsia plan is based on your paid premium. Please refer to Plan Rates above.

9. How do I derive the cost per person for Tune Protect Travel - AirAsia if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
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You may calculate the cost per person as follows:
(Total Premium) * divided by (Number of Persons) **

Claims
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1. How do I file a claim?
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Your Tune Protect Travel - AirAsia will be underwritten by FORTE TOKO LAO ASSURANCE CO., LTD. Please download the Claim Form at the Claims Page and upon completion, please fax and mail the completed form and claim supporting documents to the fax number and address stated in the Claim Form.

2. How long does it take before my claims are processed?
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Your claims will be processed within 7 days after you have submitted all the required documents.
3. What is the time limit for me to file a claim?
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All claims must be submitted to Asia Insurance claim@tokoassurance-lao.com within 30 days after the occurrence of the event together with the supporting documents.

4. What shall I do if I disagree with a claim decision made?
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Tune Protect Travel - AirAsia will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with FORTE TOKO LAO ASSURANCE CO., LTD.

COVID-19
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1. Are there any travel requirements I need to be aware of?
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Yes, some countries have specific requirements. We have compiled a list of the summarized regulations for Thailand and Singapore below.

As the travel requirements worldwide continue to change from time to time, there are times when the information stated below might not be up-to-date and may be obsolete at the time you are viewing it.

Therefore, for the latest information on your destination, we strongly encourage you to check the travel restrictions directly with the respective government of your destination country / state prior to purchasing the travel protection from us.

2. Which countries currently have travel requirements?
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Thailand

Due to COVID-19, Thailand has imposed several travel restrictions and requirements. All Thai and foreign nationals planning to enter the country must provide the following documentation:

  1. Certificate of Entry (COE) certifying that the person is allowed to enter the Kingdom, issued by the Royal Thai Embassy or Consulate.
  2. A Fit to Fly health certificate attesting that the traveler is fit to travel, issued within 72 hours before departure from the first embarkation point. The certificate must be in English.
  3. Medical certificate attesting that the traveler is free from COVID-19, issued within 72 hours from the date of arrival.
  4. An insurance policy that covers healthcare & treatment expenses for COVID-19, with a minimum coverage amount of USD $100,000.

Click here to purchase Tune iPass, which is underwritten and sold by Tune Protect Thailand (Tune Insurance Public Company Limited) and meets all the requirements above.

Singapore

  1. Starting 31st January 2021, Singapore requires all visitors to have a travel insurance policy that provides medical coverage for COVID-19 of at least SGD 30,000.The policy can be purchased from any Singapore-based or overseas insurer.
  2. Travellers who are not Singaporean Citizens or Permanent Residents and have recent travel history to high-risk countries/regions are required to take a COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours prior to departure.
  3. Starting 24th January 2021, all travellers including Singaporean Citizens and Permanent Residents must take a COVID-19 PCR test upon arrival in Singapore. They are then required to serve 14 days quarantine upon arrival in Singapore.
  4. Starting 18th January 2021, all returning Singaporean Citizens and Permanent Residents from the United Kingdom and South Africa will be subject to an additional 7-day self-isolation.

Click here for more information on the Singapore government requirements.