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Emergency Hotline
+852 58061195
Emergency Hotline
+852 58061195
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Tune Protect Travel - AirAsia

Select the date and plan to see the benefits applicable to your claim.

To find out what documents you require for your claims, select the relevant benefits. All claims must be submitted with the completed Claim Form, Certificate of Insurance and Boarding Pass together with the supporting documents listed for each benefit.

Specify your travel date to see the claim benefits that apply to you

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Before
During
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CHOOSE HOW YOU WANT TO MAKE YOUR CLAIM

Manual Claim
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1
Download claim form
2
Complete form
3
Attach supporting documents
4
Mail completed form to

Asia Insurance, Avenida da Praia Grande,No.762, Edificio China Plaza,10 andar C-D, Macau.
Telephone: (853) 2856 3166

Claim Form On/After 1st July

frequently asked questions

1. How do I submit my claim?
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You can download the claim form and fill up the details of the claim accordingly.

Compile the documents required for the claim. You'll find a checklist of the required documents to submit in each claim type such as airline reports, medical reports, police report, original receipts and etc.

We will require the original documents for certain benefits, so please make copies of these documents before submitting the originals to us.

You can submit your completed claim form along with supporting documents within 30 days upon the return date of your scheduled flight to Macau via post or walk-in to:

Asia Insurance
Avenida da Praia Grande,
No.762, Edificio China Plaza,
10 andar C-D, Macau.
Telephone: (853) 2856 3166
Fax: (853) 2857 0438

2. If I post my claim, how will I know if you have received?
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You will receive an acknowledgement from us within 7 working days from the date of the receipt of the documents.
3. How will I know when my claim has been assessed?
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You will receive a reply within 14 working days from the date of acknowledgement requesting for additional documents if your documents are incomplete. If your documents are complete, the claim will be processed accordingly.
4. How long is the claim processing time?
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It would take approximately 30 working days to process your claim upon the verification of complete documents received.
5. How will my reimbursement payment be sent to me?
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You will receive your claim reimbursement via cheque posted to your mailing address stated in the claim form.
6. What if I have a question to ask about the claim submission?
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You may contact us at claims.mo@tuneprotect.com