Select the date and plan to see the benefits applicable to your claim.
To find out what documents you require for your claims, select the relevant benefits.
All claims must be submitted with the completed Claim Form, Certificate of Insurance and Boarding Pass together with the supporting documents listed for each benefit.
Home Care Benefits
Trip Cancellation
Personal Accident Benefit
Hijack Distress Allowance
Emergency Medical Evacuation / Repatriation
AirAsia Flight Delay
On-Time Guarantee
Missed Flight Connection
Travel Re-Route
LOSS OR DAMAGE TO CHECKED-IN BAGGAGE
Trip Curtailment
Common Carrier Delay
Loss of Personal Money
Loss of Travel Documents
Compassionate Visit
Personal Liability
Hospital Allowance
Medical Expenses Reimbursement
Baggage Delay
On Time Guarantee
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Please select at 1 Claim Type
Home Care Benefits
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
A written police report (within 24 hours of the discovery of loss upon returning home)
5
Proof of Purchase receipts for the loss/damage items claimed and description of the items
6
Photographs depicting the damaged items
Trip Cancellation
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Travel agency/airline confirmation on the cost of non-refundable prepaid travelling expenses
5
Original Medical report/Diagnosis from the attending doctor
6
Death Certificate if arising from death (Certified true copy)
7
If the cause of cancellation / curtailment is due to medical condition or death of an immediate family member, to provide Proof of relationship, e.g. Birth certificate or Marriage certificate, etc. (Certified true copy)
8
Proof of Hospitalization
9
Confirmation of date and time, the duration and reasons of delay from relevant public transportation authorities
Personal Accident Benefit
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Medical report from the attending doctor abroad
5
Death Certificate
6
Police Report
Hijack Distress Allowance
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
A written proof from the carrier/from the Airline authorities stating the Insured Person was a victim of hijack and period of hijack
5
A written police report
6
Boarding pass
Emergency Medical Evacuation / Repatriation
You will need the following
1
Completed Claim Form
2
Boarding pass as proof of departure of return
3
Original bill and receipts by ambulance operator / hospital
4
Original medical report from the treating doctor
5
***Note : This section is not applicable if Asia Assistance Network (M) Sdn Bhd has provided the services in regard to medical evacuation or repatriation
AirAsia Flight Delay
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Letter from airline confirming the duration of delay and reason for the delay
5
Boarding pass
On-Time Guarantee
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Letter from airline confirming the duration of delay and reason for the delay
5
Boarding pass
Missed Flight Connection
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Letter from airline confirming the actual time of arrival at the airport of transit and actual departure time of the connecting flight, and the reason for it
5
Revised travel itinerary
6
Boarding pass
Travel Re-Route
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Letter from airline confirming the duration of delay and reason for the delay
5
Boarding pass
LOSS OR DAMAGE TO CHECKED-IN BAGGAGE
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Property Irregularity Report from Airline or damaged report issued by airlines, carrier, hotel manager, stated detail of loss or damage and their expense – if any
5
Documentation of carrier’s settlement/rejection of claim for loss of property
6
Police report lodged at place of incident within 24 hours and detailing the circumstances and list ofitems stolen.
7
Purchase receipts for all items claimed. If not available, provide description of items and the date, place and price of purchase
8
Photographs to show extent of damage and original repair invoices
Trip Curtailment
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Travel agency/airline confirmation on the cost of non-refundable prepaid travelling expenses
5
Original Medical report/Diagnosis from the attending doctor
6
Death Certificate if arising from death (Certified true copy)
7
If the cause of cancellation / curtailment is due to medical condition or death of an immediate family member, to provide Proof of relationship, e.g. Birth certificate or Marriage certificate, etc. (Certified true copy)
8
Proof of Hospitalization
9
Confirmation of date and time, the duration and reasons of delay from relevant public transportation authorities
Common Carrier Delay
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Booking invoice
5
Pre-booked Travel itinerary
6
Letter from the common carrier confirming the duration of delay and reason for the delay
Loss of Personal Money
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Boarding pass as proof of departure or return
5
Copy of report filled with the Airlines / Airport or Police at place of loss within 24 hours
6
Original receipts and proof of payment for all emergency expenses
7
Receipt of expenses paid to get replacement travel documents
Loss of Travel Documents
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Boarding pass as proof of departure or return
5
Copy of report filled with the Airlines / Airport or Police at place of loss within 24 hours
6
Original receipts and proof of payment for all emergency expenses
7
Receipt of expenses paid to get replacement travel documents
Compassionate Visit
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Boarding pass as proof of departure or return
5
Copy of report filled with the Airlines / Airport or Police at place of loss within 24 hours
6
Original receipts and proof of payment for all emergency expenses
7
Receipt of expenses paid to get replacement travel documents
Personal Liability
You will need the following
1
Completed Claim Form
2
Boarding pass as proof of departure of return
3
Demand letter from third party claimant
4
Eye witness report/statement
5
Correspondences (if any) between insured and third party claimant
6
Photograph (if any)
7
Original or certified true copy of police report where applicable
Note: Please do not admit liability or negotiate with the third party without written consent from the Insurer
Hospital Allowance
You will need the following
1
Completed Claim Form
2
Boarding pass as proof of departure of return
3
Original medical bills /invoices
4
Original receipts issued by the clinic/hospital
5
Original medical report from the attending doctor
Medical Expenses Reimbursement
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Original Medical Bills/Invoices
5
Original Receipt issued by the clinic/hospital
6
Original Medical Report/Diagnosis from the attending doctor
Baggage Delay
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Delayed Baggage report from the Airline
5
A written confirmation/ delivery note from the Airline on the date and time of baggage delivery
On Time Guarantee
You will need the following
1
Completed claim form
2
Certificate of Insurance
3
Travel Itinerary
4
Letter from airline confirming the duration of delay and reason for the delay
5
Boarding pass
CHOOSE HOW YOU WANT TO MAKE YOUR CLAIM
Manual Claim
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If you prefer to get things done with a pen and paper, you can choose to submit your claim manually by following these steps.
1
Download PDF
2
Print Form
3
Fill up details manually
4
Attach documents
5
Email to submit