AirAsia Bundle Package

(TravelFlex Lite , Delay Lounge Pass, Baggage Delay & On-time Guarantee )
*Applicable for customer who have purchase Value Pack, AirAsia Plus, Premium Flex, Premium Flatbed
Applicable for flights departing from Vietnam ( except arriving Malaysia & Thailand )

Benefits Value Pack &
AirAsia Plus		 Premium
Flex 
New!  Delay Lounge Pass
lounge access for 2 hours delay 		✔ ✔
New! TRAVELFLEX LITE
Flexible cancellation Lite due to insured events
Reimbursement of Your Air Ticket due to the following events:
  1. Natural Disaster at Your Country of Arrival
  2. Epidemic at Your Country of Arrival
  3. Involuntary Termination or lay-off from Your current employment
 Up to VND 3,000,000 Up to VND 3,000,000
On-Time Guarantee
Single payment for a delay period from scheduled departure time as stated		 VND 500,000
 (2 hours) 		VND 500,000
 (2 hours)
Baggage Delay 
For every 6 hours delayed from time of arrival ( PHP1,400 per 6 hours delay period)		 Up to VND 1,500,000 Up to VND 1,500,000

New!

Delay Lounge Pass

As our commitment to elevating your experience with us, enjoy complimentary lounge access with AirAsia Travel Insurance when you purchase the bundle package, powered by Tune Protect.

How does it work?
  1. This is a complimentary access for lounges when your scheduled flight is delayed 2 hours or more.
  2. It is only applicable to flight delay being notify to you within 24 hours from the original scheduled departure time only.
  3. If there is delay of 2 hours or more, we’ll automatically issue you with a Delay Lounge Pass voucher with QR code that will grant you airport lounge access. You will receive a notification via SMS and you are able to retrieve the QR via email.
  4. To be eligible, registration is COMPULSORY. A registration email along with thank you email will be sent upon purchase. Registration closed 6 hours prior to original scheduled departure time. More details on lounge, please refer here.
Important information
  • More about Delay Lounge Pass & Registration
  • Frequent Ask Question click here
  • This service is also subject to the terms of each lounge availability with our partner & opening hours at each airport. More information on specific airport lounges can be obtain here
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TravelFlex Lite ( Flexible Cancellation Lite )

Don't let unexpected changes ruin your plans. Flexible Cancellation lets you claim your flight ticket for these reasons

Natural Disaster at Your Country of Arrival

Epidemic at Your Country of Arrival

Involuntary Termination or lay-off from Your Current Employment
Please refer to the policy wording below for more details

Download and understand your plan details

This plan is underwritten by Baoviet Insurance Corporation.
 

Online Claim
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If you prefer to get things done digitally, choose to submit your claim online in these 3 simple steps.
1
Enter details
2
Scan and upload documents
3
Submit online
SUBMIT CLAIM

Frequently Asked Questions

1. Who is entitled to this protection?
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All guests who have purchase together with their flight fares to either Premium Flex/Premium Flatbed/Value Pack/AirAsia Plus. You may refer to this illustration below.

2. Is this protection applicable to Fly-Thru, Island and City Transfers?
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This coverage is applicable to all direct and Fly-Thru flights departing Vietnam (except for China outbound & arriving Malaysia & Thailand flights). However, it is not applicable for island and city transfers. Please also note that flights between Kuala Lumpur and Honolulu / Dhaka are not applicable.

3. I only upgraded to Premium Flex/Premium Flatbed/Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
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No, the benefit will be applicable to only that segment of your upgraded journey based on your Travel Itinerary.

Example scenario 1:
You purchased a return ticket for Philipines-Kuala Lumpur-Philipines.
You’ve upgraded to Premium Flex and included the insurance benefit only for the Philipines-Kuala Lumpur sector, then the benefits are applicable only for the Philipines-Kuala Lumpur sector.

4. How do I know my full benefit upon purchasing this bundle pack?
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To find out more details on the sum insured and benefits, please refer to the policy wording.

5. I did not receive my thank you email, whom should I contact?
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Once you have purchase your plan with the flight ticket, we'll send you a thank you email. If you don't see it in your inbox, check your spam folder. If it’s unavailable, please contact enquiry@tuneprotect.com and we'll be happy to resend it.

6. I would like to know more about Delay Lounge Pass, where can I get more information on this.
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Please refer to this site to know more about Delay Lounge Pass, or for more FAQ, click here