Select your country or region of departure
Australia
Brunei
Cambodia
中国 China
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香港,中国 Hong Kong,China
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India
Indonesia
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Japan
|
Laos
澳門,中国 Macau,China
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Malaysia
Myanmar
Philippines
Singapore
Thailand
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Vietnam
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New Zealand
Maldives
Bangladesh
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Nepal
Taiwan,China
Kazakhstan
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Baggage Delay, On-time Guarantee
& *New! Trip Cancellation

About

This benefits is especially designed for travellers who purchased AirAsia Bundle Package with the following benefits

Benefits Value Pack  Premium Flex  Premium Flatbed
On-Time Guarantee 
Baggage Delay 
New! Trip Cancellation 

 

With this protection, you are assured a compensation in the event that your flight is delayed for more than 1 hour , your baggage is delayed for more than 6 hours or *trip cancellation due to tested Positive for Covid-19.

 

*Terms & conditions apply.

Benefits

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Download and understand your plan details

This plan is underwritten by Baoviet Insurance Corporation.
 

frequently asked questions

1. Who is entitled to this protection?
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All guests who purchased either Premium Flex, Premium Flatbed or Value Pack will be entitled for this protection. ( excluding arriving / departing Malaysia & Thailand ) You may refer to this illustration below.

2. Is this protection applicable to Fly-Thru, Island and City Transfers?
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This protection only applies to direct flights. It is not applicable to Fly-Thru, Island and City Transfers. Please also note that this protection does not apply to flights to Auckland, Honolulu and Dhaka.

3. I only upgraded to Premium Flex, Premium Flatbed or Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
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No. The protection will be applicable to only that segment of your upgraded journey based on your Travel Itinerary.