Help & Support

To ensure we serve you better, please contact the relevant country customer service centre according to your enquiry.
  • Malaysia
  • Thailand
  • Enquiry / Complaint
  • Help & Support
  • Service Request/ Endorsement

Enquiry / Complaint

Tune Protect General Insurance Related

Customer Service Hotline
(Toll-Free only for Malaysian Callers) 1-800-88-5753 (For International Callers) +603 4065 4244 hello.my@tuneprotect.com Operating Hour:
Monday –Thursday (9AM – 5PM)
Friday (9AM – 4:30PM)
(GMT+8)
Address
Level 8, Wisma Capital A,
19 Lorong Dungun,
Damansara Heights,
50490 Kuala Lumpur,
Malaysia.
Check our complaints resolution journey here

AirAsia Travel Protection Related Only

24 Hour Customer Support
+603 7628 3647

Notice for PARS Member Workshops

PARS workshops with an enquiry relating to PIAM’s Announcement Letter dated 1 August 2024 are advised to contact PIAM directly at 03-22747399 (choose telephone menu option 3, then option 5) or by email pars.cs@piam.org.my

For more info, please refer to PIAM’s Announcement Letter

Help & Support

Motor
Auto Assist
1-800-22-8863 (24-hour Emergency Assistance) Panel Workshop
Medical
MiCare
1-800-88-2678 (24-hour Medical Claims or Guarantee Letter) Panel Hospital (policy bought after 1st Nov 22)
Dental
MiCare
1-800-88-2678 (24-hour enquiry) Panel Dental Clinic As of March 2025
Travel Related Emergency Assistance
Overseas Cashless Hospital Admissions
Europ Assistance (24/7 Worldwide Hotline)
+603-7628 3650 Click here to learn how to enjoy cashless hospital admissions overseas!
24 Hour Customer Support
+603-7628 3647

Step By Step How To Submit Service Request (Endorsement)

*Change information regarding your policy quick and easy via the Tune Protect App

STEP 1

Download Tune Protect app

STEP 2

Login with your details

STEP 3

On main page, scroll down to Service Request and select it

STEP 4

Click to submit new request

STEP 5

Fill in details and submit

STEP 6

Once you have submitted, your request will be listed on the app and you can check here for any updates

STEP 7

You may also download the service request document (or endorsement note) once approved

Enquiry Us

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Bank Negara Malaysia – Employee Screening
Request for employment references as per Bank Negara Malaysia’s Employee Screening Policy are to be channeled to employeescreening@tuneprotect.com.
Please ensure that ‘Reference Template’ and written consent of the individual whom you are requesting for employment reference is provided.
For employer references, please contact employeescreening@tuneprotect.com


Personal Data Protection Notice
By providing your personal information, you are deemed to have given consent and authorisation to Tune Protect to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Tune Protect, to our affiliated companies or third party service providers for the purpose of contacting you by all modes of communication including telephone calls, SMS, emails or faxes in order to respond to your enquiry and to receive marketing, advertising and promotional information, messages, materials and/or documents about Tune Protect’s products and/or services.
You understand that you can choose to unsubscribe at any time if you no longer wish to receive any marketing/promotions from Tune Protect by writing to hello.my@tuneprotect.com. Please refer to Tune Protect’s Privacy Policy for more information.


For enquiries about Tune Protect Thailand:
+662 119-4008 General: customercare@tuneprotect.com Claims: airasia_claim@tuneprotect.com Working Hours : 08.00 – 21.00 (GMT +7)
Tune Care – Emergency Assistance:
+662 119-4015 (24 hours)
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