Tune Protect and Ticket2U Unveil Ticket Refund Insurance

Peace of Mind for Eventgoers with Comprehensive Ticket Protection

KUALA LUMPUR, 8 April 2025 – Tune Protect Malaysia (“Tune Protect”), a leading digital insurer, has partnered with Ticket2U, Malaysia’s premier ticketing platform, to introduce Ticket Refund Insurance for events in Malaysia, setting a new benchmark in event protection by providing greater financial security and peace of mind for ticket buyers. The comprehensive plan covers tickets for a wide range of events, including conferences, marathons, runs, concerts, festivals, and sports tournaments, ensuring ticket holders receive a full refund if unforeseen circumstances prevent them from attending. This initiative reinforces Tune Protect’s commitment to delivering customer-centric solutions and enhancing the overall event experience.

Covering a comprehensive range of unexpected situations, Ticket Refund Insurance protects attendees from disruptions such as medical emergencies, accidental death, home emergencies like fire or burglary, natural disasters, and sudden unemployment, ensuring that ticket buyers are not financially burdened. The coverage also extends to road accidents, vehicle breakdowns on the way to the event, as well as other unforeseen circumstances. 1

“The launch of Ticket Refund Insurance is a game-changer for eventgoers, giving them the confidence to book tickets without the fear of the unexpected disrupting their plans. This innovative protection plan reinforces our commitment to making insurance simple, seamless and accessible to everyone. With event attendance on the rise, we are ensuring that customers can fully enjoy their favourite events stress-free, knowing they have a reliable safety net in place,” said Jubin Mehta (“Jubin”), Chief Executive Officer, Tune Protect Malaysia.

“At Ticket2U, we are focused on elevating the ticketing experience, and Ticket Refund Insurance marks a significant step towards setting a new industry standard. This protection gives ticket buyers greater assurance, knowing they are covered if the unexpected happens, while also reinforcing trust between event organisers and attendees. By reducing financial risk and making ticket purchases more secure, we are enhancing confidence in event attendance and supporting a more dynamic, worry-free event experience for all,” said YC Chia, Managing Director, Ticket2U Sdn Bhd.

For sports enthusiasts, Sports PA (Personal Accident Insurance) is available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active. Jubin added, “By embedding protection seamlessly into the event ticketing journey, Ticket2U and Tune Protect are setting a new industry standard for consumer protection against unexpected events while enhancing overall customer experience with greater confidence and ease.”

Available to all Ticket2U customers purchasing event tickets, this insurance is available to a wide range of events, including concerts, sports matches, exhibitions and festivals at only 5% of the ticket price. Purchasing Ticket Refund Insurance is quick and effortless where eventgoers can:
  1. Select an event ticket on Ticket2U.
  2. Opt-in for ‘Ticket Refund Insurance’ at checkout.
  3. Complete the purchase, and coverage is automatically activated.

The claims process is equally seamless:
  1. Submit a claim directly to Tune Protect with the required documentation.
  2. Claims are processed, and eligible refunds are issued promptly.
For more information on Ticket Refund Insurance, visit www.ticket2u.com.my and click the “Read More” button on eligible event pages.

1As outlined in the policy terms.